Data Privacy Policy

Collection of Data, Purpose, Usage and Storage

a) When visiting the website

The browser employed on your device automatically transmits certain information to our website server. This information, which includes the IP address of the querying computer, the date and time of access, the name and URL of the retrieved file, the referrer URL (the website from which access is initiated), the session ID, the user agent, and, in certain instances, the browser utilized, the operating system of your computer, and the name of your access provider, is temporarily stored in a log file. Subsequently, this information is automatically collected and then automatically deleted. 

We process the aforementioned data for the following purposes:

• to ensure a trouble-free connection with the website
• to ensure convenient use of our website and optimise our platform
• to monitor and ensure system security and stability.
• to detect and prevent attacks on our website, and
• for other internal statistical and administrative purposes.

We never use collected data to reference you as a person. Only your IP address will be identified in order to assert or defend against legal claims in the event of a cyber-attack to our IT infrastructure. 

We also use cookies and analytics services when you visit our website. You may observe the further details in this Policy too.

Information collected in principle is of legitimate interest and proceed by the interest stipulated above. 

b) Registering as a user on our platform

Dealers and Buyers can create a user account on our platform. There are mandatory fields to be processed for the proper functioning of our platform, ensuring compliance with contractual obligations, maintaining data integrity, providing effective customer support, and protecting our rights and interests in case of any disputes or legal matters.

You may have the option of providing voluntary information/data but the process of handling the voluntarily provided information/data is in accordance with our legitimate interests and in line to the same Data Privacy Policy.

After deletion of your user account your data are automatically deleted to prevent further use unless we have your consent to storage for a longer period or at the requirement pursuant to taxation reason. 

c)  Mondo8 User Accounts

The following mandatory data must be entered to register as a buyer to setup a user account that also constitutes your login data 

• a valid email address
• a password of your choice.
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You can also provide this voluntary user data and some may become mandatory at order placement

• Your first and last name
• A profile picture
• Your address (street, post code, city/town, country)
• Your phone number.

d) Merchants

The following data must be entered to register as a commercial merchant:

• Your company name
• A contact person (first and last name)
• Your address (street, post code, city/town, country)
• A phone number
• A valid email address
• A username of your choice
• A password of your choice
• Your taxpayer ID number(s)
• Your commercial registration number
• Your company registration number

e) Automated customer profile creation

In order for you to utilize our platform as a registered user/merchant, we create a customer profile for your user account. This profile is categorized and enriched with additional data to provide you with information that is relevant and of potential interest to you. 

The data utilized for this purpose includes Your personal information, such as your basic profile details, The duration of your membership, Statistical information, including the type, frequency, and intensity of your website usage and a history of the listings, brands, and sellers you have interacted with. The data is processed for the purpose of evaluating the information statistically to understand on the platform usage pattern, understanding the market trend and preference and ensuring the operation by tailoring the design that meet users needs. The CRM is also fitted to provide a personalized customer experience based on the user interest and preference, typically it involves targeted advertising to your actual need to the avoidance of irrelevant advertising. 

Our objective is to enhance your user experience by tailoring our platform to your preferences, improving its functionality, and providing you with relevant content and advertisements that align with your interests and needs. You have the right to object to the creation of a user profile and proceeding on your personal information by contacting our customer service. 

f) Using the Online Check out and Custodian Service

A user account is required to initiate and complete the online purchase purchases with the platform seller and the custodian service. Following information becomes required

• Your first and last name,
• your address (street, postcode, city/town, country) and
• your phone number.

The listed information is processed by us for the following purposes:

The information mentioned will also be transferred to the deal upon your conclusion of a purchase agreement with the dealer. 

g) Paying on Mondo8 via credit card or bank transfer

Upon entering a sales agreement, you can choose to settle the amount via either credit card or wire transfer. For technical purpose and in prevention of fraud, payment is facilitated by our payment processor. This involves 

• Your first and last names
• Your address
• Your bank account or credit card information
• Your shipping address (if different from the billing address)

Mondo8 also closely observes on the payment partner data privacy practices. For further information on the payment partner data protection policy you may consult with our customer service for further information on the payment processer. 

h) Whatsapp Communication

If you are offered to communicate with Mondo8 representative through whatsapp, you must provide the following information for identifying you and replying to your message.

• Your mobile phone number
• Your specific question or message

We process the data listed above for the following purposes:

• to identify you
• to reply to your message

Please note that your WhatsApp profile becomes visible to us, subject to your privacy setting. Our communication may be scanned analysed by us for customer service and improvement purposes. 

Your contact with us will not be saved and any personal data we collect will be deleted manually once your concerns have been addressed.

i) When using Collection

Collection function is enabled for your own maintenance on your online collection by adding the items promoted in the platform. 

We automatically collect the following data in the process:

• Reference number, brand, model, condition of the item
• The product listing status 
   
   

We process the data listed above for the following purposes:

• to document and assess the value of the user’s personal collection
• to register the user’s interest in individual product 
• to perform a statistical evaluation of everything related to our users’ purchase interest
• to expand our product catalogue especially items less known to the public
• to collect and process person-related data, which refers to data that does not directly identify an individual but could potentially be used to derive an individual's identity. As such, we recognize the need for a legal basis to process this person-related data.

The use of data from the Collection serves as a source of information on the luxury market by statistically evaluating the data in order to better meet the demand in the future for the legitimate reason. 

i) Collection of personal data from third parties

We will only use the third party information for the intended purpose (e.g. necessary contact, payment processing using the account details provided). Data collected or provision from third party connected to the purpose will be deleted immediately post the legitimate reason or if this person amends or deletes the data concerned. The processing of third-party data subjects' data is based on the legal grounds of pursuing our legitimate interest. This interest is to provide our contractual partners with the opportunity to engage and involve third parties in our business activities..

j) After-sales activities through an external call center

To cater the potential high incoming request, we use external call center service Usually below information is forwarded to the call centre for contacting you purpose:

• Your first and last names
• Your phone number

The legitimate interests required by this clause is for improving the customer experience at waiting to be contacted by the appointed customer service for post sales activities. 

l) Usage of Customer Advice and Customer Service

In occasion you contact our customer service or customer advice for enquiries on the platform technical offering or in the claim and return process, we will forward below information

• Mondo8 account so we can contact you.
• Your digital usage of Mondo8 technical features and the Marketplace you have visited when available 
• Information about your orders concluded in our platform especially through the online check out

The storage and processing of information is on the legitimate reason basis to better facilaite your need with the platform, insofar  you can revoke this permission by sending an email to Mondo8 customer service at any time. 

n) Recording of Calls

For quality assurance and training purposes, we record incoming calls at your consent from continuing the conversation with our representative. Your information is processed 

• Audio data
• Content of the conversation

Third parties do not have access to your personal data but only the person whom in contact with you and his supervisor for monitoring purpose. 

Call recordings that the incident are resolved are regularly deleted. 

Disclosure of data

We only disclose your personal data to third parties if:

• you have expressly consented to Mondo8 and only to the purpose specified in the said request.
• there is a legal disclosure obligation pursuant to local governing law 
• In obligation of any taxation reporting requirement in pursuant of local governing law

Visibility of your data to third parties

a) As user 

Your personal data created, and extra content automatically created by the platform related to your user account at Mondo8 is not visible to third parties, unless at your expressive consent your information will be forwarded otherwise stated in the privacy policy. 

b) As merchant

Your profile is visible to registered user and guest depending on how he lands onto the page when you are a registered user and publishes offer on the platform.

Your information is published to necessitate the sales contract between the technical platform and the information processed is restricted to the pertained requirement at our data privacy policy and sales agreement. 

Cookies and pixels

We utilize cookies referred to as "scripts," on our website for statistical tracking of its usage and evaluation. This allows us to optimize our offerings based on the insights gained. These scripts enable us to automatically recognize if you have visited our website before when you revisit it. 

a) Cookies

The cookie stores information that arises in connection with the specific device used without expressive connection with the particular using the device. They are small files your browser sends to our web server upon landing our site. It is not an intrusive script that do harm to your device or other software with malicious purpose. 

Cookies are used to make the platform offering more suitable to you by recognizing your last activity made with the platform connected to the device used. These will be automatically deleted after you leave our site. Also if you have already visited us and input have been made to the customer form, temporary cookies save you to save you from having to re-enter them.

You can accept or reject before a cookie is saved though sometimes the process is automated. Noted that your rejection of the script may prohibit you to enjoy the platform offering on below.

• Analytical/Performance
• Targeting
• Functional
• Marketing

Analysis tools

The platforming has tracking and targeting tools used on the basis of your consent and in the legitimate reasons stated in the policy. You can withdraw your consent separately with the help from our customer service, which the contact information is available in Contact Us at our official site. 

By using the tracking measures, we want to ensure a needs-based design and the continuous optimization of our website. At the same time, we use the tracking measures to statistically record the use of our website and evaluate this for the purpose of optimizing our offer for you.

Right to file objection

You have the right to file an objection against the processing of your personal data and the exclusion of any direct marketing thereafter. 

To exercise your right to file objection please send an corresponding e- mail to our customer service.

Data security

We utilise the widely used SSL method for network layer security and in combination with other encryption and digital signature technical supported by your browser. 

Technical, process and people levels of controls are implemented for the appropriate security measures to protect your data from intentional incidents, disaster, integrity breach and data loss.  The security measures we have deployed are regularly reviewed and improved for catching up with the market standard. 

As a user, you can only access to your account after login for which you should not share the registration information to any others. You should always log off or lock your computer when you are away from your keyboard especially you are using it in public or having to share the computer with others.

Mondo8 staffs committed to the internal confidentiality and data protection regulations and aware on the impotence to uphold the company and its customer data integrity. 

Version of and changes to this Data Privacy Policy

This Data Protection Policy is the latest, valid version, last updated in May, 2023.

The Data Privacy Policy is subject to change that is necessitate to the website latest offering and the governing law requirement. You can view the latest copies in our website at any time.